The Value of Feedback
When Ed Koch was mayor of New York City, he would walk about town asking people how he was doing as mayor. Being New Yorkers, the people were willing to tell him, in graphic detail at times. My university asks my students how satisfied they were with my...
The Peter Principle and Self-Demotion
Years ago management guru Laurence Peter said something profound: In organizations, employees rise to their level of incompetence and then stay there. This process now is known as the Peter Principle. You can picture how this process happens. An entry-level...
The Power of Acceptance
You have heard of the Serenity Prayer? It suggests that a person solve problems where possible and accept that some problems cannot be solved. Accepting what can’t be changed is important to living a happy life. A particular type of acceptance plays an...
Borderline Personality
You likely know someone who has borderline personality disorder (BPD). You might have it yourself. A few of my pals have BPD or at least BPD characteristics. This disorder involves being dramatic and erratic in emotions and relationships. Strong negative emotions...
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