Provisioning issue for students

An issue that occurred in February 2024 has been identified that affected a subset of students commencing studies in Trimester 1 2024. This caused the student accounts to provision without an email mailbox. Technology and Digital Services (TDS) staff have rectified...

SYSTEM UPGRADE – Outages this weekend

This weekend, one of UNE’s major systems will be undergoing an upgrade and is expected for impact several other services. From 4pm Friday 24th May, to 9am Monday 27th May the following systems used by students will be offline:  myUNE Online enrolment...

Major Incident – Phone Issues

An issue affecting Skype for Business response groups is currently being investigated by Technology and Digital Services (TDS) staff. The issue is not affecting direct calls or Touchpoint calls.  TDS apologises for the inconvenience, and updates will be made...

Anzac Day

IT Support opening hours for Anzac Day is 12noon-5pm   To contact our team during this time phone: 1800 763 040 or 6773 5000 or log a job via our portal https://une.service-now.com/sp_it   there is no on-site support on this day....

TDS IT Support Easter hours

Please note our adjusted IT Support hours for the upcoming Easter holiday period: Good Friday: Closed Easter Saturday: Open from 9:00 am to 5:00 pm Easter Sunday: Closed Easter Monday: Open from 9:00 am to 5:00 pm Should you require assistance during these times,...