What is the UNE Crisis Support Line? 

The UNE 24/7 Crisis Support Line is an external, confidential crisis support service now accessible for staff 24/7. The aim of the support line is to help staff gain immediate access to Crisis Support Workers who can assist if they are experiencing a crisis or if they’re supporting someone who is highly distressed.  The crisis support line is completely free for calls or texts and staff can remain completely anonymous. 

The UNE after-hours crisis support line is for any UNE staff member needing help to: 

• Gain immediate relief from emotional distress
• Explore coping strategies for a current crisis
• Safely manage any immediate threats to life or safety
• Focus on specific next steps and pathways for long-term solutions.

The crisis line acts separately to UNE’s employee assistance program and is not an ongoing counselling, relationship, therapy or treatment service. 

Accessing the UNE Crisis Support Line: 

Call: 1300 661 927 

Text: 0488 884 169 

Let them know you are a staff member of UNE 

In an emergency: 

ALWAYS call 000 (ask for Ambulance/Police/Fire), then call (or ask someone to call) 

UNE Security on (02) 6773 2099 who can provide general assistance while awaiting Emergency Service 

Please visit the Healthy People webpage under 24/7 Crisis Support for further information.