An exciting new digital transformation project has recently received approval to proceed to the discovery phase.  Discovery is the first step in the project management process and articulates the purpose, value proposition and expectations of the project.

Sitting in the Digital + portfolio under the Future Students umbrella, this new project will focus on delivering an efficient digital experience to users and uplifting UNE’s admissions processes.

“We’re looking at a complete overhaul of the user experience,” Anthony Smith, Executive Sponsor and Executive Principal Brand & Business Development said.

“From the homepage and how students navigate it to optimising responses to student enquiries. The aim is to deliver a digital experience that is efficient, easy to navigate and personal.”

The project also aims to improve UNE’s current admission processes, including the conversion rate from intention to enrol to receiving an offer, and online advanced standing and credit.

“In today’s highly competitive market, fortune often favours the university who can offer students the place they want in the shortest possible time. Improving this conversation rate is something all universities aspire to and UNE has to act now if we want to remain competitive,” Mr Smith said.

“Improving how we administer advanced standing and credit are very important given our demographic of mature-aged students tend to be very focused on these topics. An easy-to-navigate, efficient advanced standing process will save students time and allow them to fast-track their qualifications and future fit their careers.”

Digital + is one of four enabling pillars that make up UNE’s decadal strategic plan, Future Fit.  The other three are Places +, People + and Sustainability +.

The Digital + pillar relies on eight major projects to drive UNE’s digital transformation. Some of these projects such as the research information management system (RIMS), learning analytics and the learning management system (LMS), have previously featured in Pulse and are currently in various stages of implementation.

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