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Learning Design Team: We’re Improving How We Manage Your Enquiries

Learning Design Team: We’re Improving How We Manage Your Enquiries

by Martina Linnemann and Stephanie Toole | 28 Mar 2025 | DigEd, Tips, Training & Development

Over the coming weeks, the Learning Design team will be making some changes to the systems we use to manage enquiries. Our team is transitioning from using Microsoft Outlook to ServiceNow to manage our end of all the email enquiries we receive. We have decided to make...
Designing business processes: the DSSP

Designing business processes: the DSSP

by Sarah Thorneycroft and Stephanie Toole | 7 Jan 2022 | Best Practice, Design, Projects

At the start of 2021, the Learning Design Team was established as part of the Digital Education portfolio. One of the team’s core business processes was identified as a key priority for redesign.

Beyond dichotomies: an integrated model of learning design

Beyond dichotomies: an integrated model of learning design

by Sarah Thorneycroft and Stephanie Toole | 10 Dec 2021 | Best Practice, Design

Teaching and learning support functions in universities have long existed along the centralisation/decentralisation continuum. The Learning Design Team takes a different approach, developing an integrated model of learning design

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