|I am minded this week to share my thoughts about the enduring challenges of being purposeful and polite around the matter of correspondence; a daily burden that challenges me. As I write, my iPhone sits to one side advising I currently have over 7,000 messages in the many, many applications which store my emails.
As I’m sure you can imagine (if you have ever thought about it, possibly not) the message portal of a VC’s office is filled on a daily basis with notes, comments and queries from students, staff and the community. Replies must always be managed through the corporate veil no matter how personal the issues being communicated. Early on one realises you cannot please everyone, no matter how hard you try to evidence the application of both listening and hearing muscles alongside that of knowledge and experience. Those who complain do so because they are passionate about particular issues, unhappy about specific actions or energised about one topic or another, and quite determined that their views will prevail.