The next IT maintenance is scheduled for this Saturday & Sunday, 19 & 20 December between 6am and 6pm. As a result, some services will experience periods of disruption.
Who will be impacted?
On-campus students should expect intermittent outages as systems are restarted following maintenance updates. Network connections (including the wireless network) as well as internet access will be unavailable in different locations across campus during the day.
Will Moodle be impacted?
No work is planned on Moodle. However, we recommend that you download any materials (such as readings and lecture recording) you require over the weekend to your local system to make sure you have access in case of any on-campus network outages or disruptions that affect connections to local systems.
MyUNE may be affected, therefore, if access via MyUNE is not available, please access your units directly in Moodle.
Student email (Office365) should be available throughout the day.
Why are we performing maintenance?
This event is one of ITD’s scheduled maintenance windows, during which essential work is carried out to enhance and improve University systems.
The schedule of maintenance windows for 2020 can be found on the ITD website.
For further information or advice regarding IT Support, you may contact the IT Service Desk via (02) 6773 5000 or 1800 763 040 (toll free) for assistance. Service Desk support will be available during the weekend from 9am to 5pm.
Christmas Support Hours:
24th December 2020 – 8:30 to 4:30pm.
25th December 2020 – 3rd January 2021 – UNE Closed
4th January 2021, return to normal operating hours of Monday – Friday 8:30 to 8:00pm; Weekends: 9:00 to 5:00pm
For additional information or advice regarding IT Support, you may email servicedesk@une.edu.au or make contact via the IT Service Portal if you are experiencing problems after the maintenance outage.
Kind regards,
IT Service Desk
University of New England
