Echo360: Trouble with your lecture recordings? Learn how to troubleshoot here

Published On March 26, 2020 | By Amy | Latest News

Blank page when accessing Echo360 lecture recording?

A recent update to Echo360 caused some older versions of browsers to be unsupported and show blank pages when you try to access lecture recordings.

The latest versions of Google Chrome, Firefox, Safari and MS Edge work well. Internet Explorer is not recommended.

If you are having issues, please update your browser to the latest version and/or switch to a different (supported) browser and try again.

If the problems persist, please contact the IT Service Desk ( and if you already have an open ticket – please let them know if the above steps have resolved the problem.

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2 Responses to Echo360: Trouble with your lecture recordings? Learn how to troubleshoot here

  1. Billy Scott says:

    Hi Amy,
    Thank you very much for this post – this was certainly a problem for me at least.
    Also, thank you, Student Success and the other support services for all the help that they give, including these Insider Guide posts/guides. It makes a lot of the confusing things a lot simpler.

    Kind regards,
    Billy Scott

    • Amy says:

      Hi Billy,
      Thanks so much for your kind words, we’re so glad to be able to help.

      I hope the echo360 issue was fixed for you, and if there are any other topics that seem a bit challenging at the moment or you’d like to know more about please let us know here or in our Facebook inbox and we’ll do our best to address them! 🙂

      Kind regards,

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