[Resolved] Major Incident – Phone Issues

The issue that was affecting Skype for Business response groups has been resolved.  Response groups should now be behaving as expected. If your response group is still not behaving as expected, please either update your current ticket with IT Support (if you have...

Major Incident – Phone Issues

An issue affecting Skype for Business response groups is currently being investigated by Technology and Digital Services (TDS) staff. The issue is not affecting direct calls or Touchpoint calls.  TDS apologises for the inconvenience, and updates will be made when...

Anzac Day

IT Support opening hours for Anzac Day is 12noon-5pm   To contact our team during this time phone: 1800 763 040 or 6773 5000 or log a job via our portal https://une.service-now.com/sp_it   there is no on-site support on this day....

TDS Scheduled maintenance – April 2024

TDS next maintenance window is scheduled for Saturday 13th April 2024.    As a result, some IT (Information Technology) services will experience periods of disruption.   Staff and students working or studying physically on campus should expect...

TDS IT Support Easter hours

Please note our adjusted IT Support hours for the upcoming Easter holiday period: Good Friday: Closed Easter Saturday: Open from 9:00 am to 5:00 pm Easter Sunday: Closed Easter Monday: Open from 9:00 am to 5:00 pm Should you require assistance during these times, you...

TDS Scheduled maintenance – March 2024

TDS next maintenance window is scheduled for Saturday 16th March 2024.    As a result, some IT (Information Technology) services will experience periods of disruption.    Staff and students working or studying physically on campus should...