IT Service Desk

IT Customer Satisfaction Survey

September 19, 2018 | 0 Comments

The University of New England along with most universities in Australia and New Zealand is participating in a benchmarking exercise for IT service quality. We would like to invite you to participate in the benchmarking...

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TurnItIn: Possible Delays – Monday 17th September

September 17, 2018 | 0 Comments

Trying to access your marked assignments? We are currently experiencing some issues with TurnItIn and some students have reported problems accessing their grades and/or assignment feedback. TurnItIn are working on the issue and are hoping...

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The next IT maintenance is scheduled for Saturday, 7th July 2018 between 6am and 6pm.   As a result, some services will experience periods of disruption.   Staff and on-campus students should expect intermittent outages...

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The next IT maintenance is scheduled for Saturday, 12th May 2018 between 6am and 6pm.   As a result, some services will experience periods of disruption.   Staff and on-campus students should expect intermittent outages...

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Tonight (Monday, 19th March), IT will be carrying out emergency network maintenance to address the ongoing intermittent network performance issues. This maintenance will affect on-campus network connections, which will be unavailable for brief periods between 9.00pm...

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The next IT maintenance is scheduled for Saturday, 13 January 2018 between 6am and 6pm. As a result, some services will experience periods of disruption. Network upgrades have been scheduled for C013 (Health) between 6am...

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The next IT maintenance is scheduled for Saturday  9 December and Sunday 10 December between 6am and 6pm each day.   As a result, some services will experience periods of disruption.   Network upgrades are scheduled for the following buildings,...

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The next IT maintenance is scheduled for Saturday, 18th November 2017 between 6am and 6pm. As a result, some services will experience periods of disruption. Network upgrades have been scheduled for the Lamble Building between...

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The next IT maintenance is scheduled for Saturday, 14 October 2017 between 6am and 6pm. As a result, some services will experience periods of disruption. For all on-campus areas, staff should expect intermittent outages as systems are restarted following maintenance updates....

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ITD will be updating the firmware on the core network router to address a software issue that causes random hardware resets – the upgrade is to a version recommended by the manufacturer to address this...

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The next IT maintenance is scheduled for Saturday, 9 September 2017 between 6am and 6pm. As a result, some services will experience periods of disruption. For all on-campus areas, staff should expect intermittent outages as systems are restarted following maintenance updates. Network...

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The next IT maintenance is scheduled for Saturday, 12 August 2017 between 6am and 6pm. As a result, some services will experience periods of disruption. For all on-campus areas, staff should expect intermittent outages as...

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The Information Technology Directorate has come across a phishing email that may have been sent to students and staff of the University. if you receive the above email, please delete it immediately and do not...

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The student email login screen at http://access.myune.edu.au was changed over the weekend to a new look. Most students should not have any problems, but if you are getting errors when you log in, try to...

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UNE is currently experiencing some issues with the Echo360 system, which are proving difficult to resolve and it acknowledges the impact this can have on students, particularly those studying off-campus, as the lecture recordings can be...

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