IT Service Desk

ITD will be updating the firmware on the core network router to address a software issue that causes random hardware resets – the upgrade is to a version recommended by the manufacturer to address this...

Read More →

The next IT maintenance is scheduled for Saturday, 9 September 2017 between 6am and 6pm. As a result, some services will experience periods of disruption. For all on-campus areas, staff should expect intermittent outages as systems are restarted following maintenance updates. Network...

Read More →

The next IT maintenance is scheduled for Saturday, 12 August 2017 between 6am and 6pm. As a result, some services will experience periods of disruption. For all on-campus areas, staff should expect intermittent outages as...

Read More →

The Information Technology Directorate has come across a phishing email that may have been sent to students and staff of the University. if you receive the above email, please delete it immediately and do not...

Read More →

The student email login screen at http://access.myune.edu.au was changed over the weekend to a new look. Most students should not have any problems, but if you are getting errors when you log in, try to...

Read More →

UNE is currently experiencing some issues with the Echo360 system, which are proving difficult to resolve and it acknowledges the impact this can have on students, particularly those studying off-campus, as the lecture recordings can be...

Read More →

ITD and TaLS will be performing maintenance on the University’s lecture capture system, Echo360, between 7.00 am and 4.00 pm (at the latest) on Saturday, 25th of March. As a result of this scheduled maintenance,...

Read More →

ITD will be performing maintenance on University IT systems and services on Saturday, 11th February 2017. The full-day maintenance will commence from 6am and will complete by 6pm and as a result most services will experience...

Read More →

ITD will be performing maintenance on University IT systems and services this Saturday, 14th January 2017. The full-day maintenance will commence from 6am and will complete by 6pm and as a result most services will experience...

Read More →

ITD’s upgrade of Moodle ran pretty smoothly over the weekend but the release of T3 Units has been delayed by one day and will now open tomorrow, October 21 (to allow all students to be...

Read More →

Now’s probably a good time to whack all the IT Maintenance Outage dates in your diary for the remainder of 2014: June Saturday 21st Full Day Intensives July Saturday 19th Full Day Teaching August Saturday...

Read More →

Get into the habit of spending 12 hours per week study time on each of your units Ensure you check your UNE email account 2-3 times a week (or forward it to another account you...

Read More →

Exam Preparation – With exams commencing from 2nd October, 2012 now is a good time to start your exam preparation. You will find useful tips sheets here: http://www.une.edu.au/counselling/pdfs/improving-concentration.pdf http://www.une.edu.au/counselling/pdfs/concentration-and-memory.pdf http://www.une.edu.au/tlc/aso/students/factsheets/dealing-with-exams.pdf http://www.une.edu.au/tlc/aso/students/factsheets/preparing-for-exams.pdf IT Outage – Saturday...

Read More →

If you have used the IT Service Desk (by phone, email, via AskUNE or in person) or the IT Client Services Team for desktop support, please spare us five minutes of your time and let...

Read More →

Tim over at IT is responsible for developing a new IT support model for on-campus students and he needs 6 participants (approx 1.5 hours) to give their feedback on what currently exists and what you’d...

Read More →