TDS (Technology and Digital Services) next maintenance window is scheduled for Saturday 20th May 2023.   

 As a result, some IT (Information Technology) services will experience periods of disruption.  

Staff and students working or studying physically on campus should expect intermittent outages as systems are restarted following maintenance updates. Network connections (including the wireless network) and internet access will be unavailable across campus during the day.  

For off-campus students: Moodle and student email should NOT be impacted.  

  •  No work is planned on Moodle. However, we recommend that you download any materials (such as readings and lecture recording) you require over the weekend to your local system to make sure you have access in case of any on-campus network outages or disruptions that affect connections to local systems. If access via MyUNE is not available, please access your units directly in Moodle.   
  •  Student Email (Office365 emails Should be available throughout the day.  

This event is one of TDS’ scheduled maintenance windows, during which essential work is carried out to enhance and improve University systems.  

Additional information:  

TDS are taking this opportunity to performing major work during this outage from Saturday 20th to Monday 22nd May 2023 on our Identity Management System. This will impact the provisioning of all accounts and forgotten password resets.  

We recommend minimising impact on your work. If you are needing access to UNE systems over this weekend that you have confirmed your account is provisioned and that you have access during this week and ensuring that you can login to UNE systems during this time.  

The schedule of maintenance windows for 2023 can be found on the TDS website.   

Service Desk support will be available during the weekend from 9am to 5pm. Please contact 1800 763 040 or the ServiceNow portal if you have problems after the maintenance outage.  

 If you have any questions or concerns, please contact our IT Support team on 1800 763 040 or use our online portal ServiceNow portal.