As per our blog posts on 15/11/23 and 16/11/23, two major issues were recently identified which affected response times in QBSA and QS Portal connection drop-outs.

A joint investigation between the SiMERR IT Team and the University of New England’s IT Department identified the cause to be a server issue. A solution was subsequently developed and is currently being tested.

This fix has now been pushed to the “live” version of the Portal and the QBSA, and we would appreciate it if instructors could use both applications over the next two days and let us know the following:

• If you think that QBSA response times are now accurate, or if they still appear inaccurate (please only use “lesson task” tests for this, not pre- or post-tests);
• If the Portal disconnects at any point and shows a white screen with text on the page instead of the Portal.

Please email quicksmarthelp@une.edu.au with any comments regarding the two above issues.

Please note that this is not the go-ahead for 2023 post-testing or 2024 pre-testing. Both of these are to be avoided until SiMERR is satisfied that everything is working correctly and a confirmation notice is posted on the blog, social media and the QBSA.

Thank you once again for your patience, support and assistance with this. QuickSmart Instructors and Coordinators have once again proved how wonderfully resilient and helpful they are, and we could not ask for a better community of collaborators when these kinds of issues arise.