Nov 17 2009
Speaking and Listening in the Multicultural University

With well over 100 staff and 600 internal students identifying themselves as being of non-English speaking background, UNE’s Armidale campus is a genuinely multicultural environment.
Conversations and other forms of spoken communication between people of English-speaking and non-English speaking background (ESB and NESB) are a daily occurrence. When they go well, as they often do, these interactions are of great benefit. Not only in do they provide important opportunities for international students to improve their English, they also help domestic students and staff build competence in intercultural communication, a skill increasingly valued by employers.
On the other hand, there are various kinds of problems that can arise in intercultural spoken communication. These can not only cause frustration on both sides. Worse, since spoken communication is a key medium of learning, they can act as a significant barrier to education, as emphasised by AUQA’s Good Practice Principles.
TLC is starting a series of projects aiming to foster effective spoken communication between ESB and NESB participants. The first, starting soon, is a survey to find out what is already working well and where there is room for improvement. We hope many staff and students will take a few minutes to complete the survey - and go in the draw to WIN ONE OF FIVE $20 iTUNES VOUCHERS!! Information about how to participate in the survey will be circulated shortly.
Results from the survey will be used to develop workshops, materials and strategies to build on those aspects that are already working well, and bring about improvement where this is needed.
In the meantime, if you have comments or suggestions about intercultural speaking and listening, if you would like help with any speaking and listening problems you may have, whether from the ESB or the NESB perspective, or if you would be interested to join a Community of Practice and help foster effective spoken communication, please contact Dr Helen Fraser or x2681.

