TIP: 3 tips for when things go wrong; fixing issues

We understand that occasionally there might be problems/issues/hassles/questions regarding your studies, University staff or University procedures. Whether it concerns not getting an assignment back or not being able to get in touch with your lecturer, a question about the exams or clarification of course information - there are things you can do to [...]

COMPLAINTS: New student policy; Service Quality Unit (SQU)

From Professor Graham Webb, Acting Vice-Chancellor and CEO:
“At its meeting on 14 September, the University Council agreed to the implementation of a new policy that provides a single point for referral, investigation of and response to, formal complaints by students.
This policy is available at: http://www.une.edu.au/policies/pdf/student-complaint-handling-and-resolution-policy.pdf.