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Browsing the "IT Service Desk" Tag →

ITD’s upgrade of Moodle ran pretty smoothly over the weekend but the release of T3 Units has been delayed by one day and will now open tomorrow, October 21 (to allow all students to be...

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Now’s probably a good time to whack all the IT Maintenance Outage dates in your diary for the remainder of 2014: June Saturday 21st Full Day Intensives July Saturday 19th Full Day Teaching August Saturday...

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Get into the habit of spending 12 hours per week study time on each of your units Ensure you check your UNE email account 2-3 times a week (or forward it to another account you...

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Exam Preparation – With exams commencing from 2nd October, 2012 now is a good time to start your exam preparation. You will find useful tips sheets here: http://www.une.edu.au/counselling/pdfs/improving-concentration.pdf http://www.une.edu.au/counselling/pdfs/concentration-and-memory.pdf http://www.une.edu.au/tlc/aso/students/factsheets/dealing-with-exams.pdf http://www.une.edu.au/tlc/aso/students/factsheets/preparing-for-exams.pdf IT Outage – Saturday...

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If you have used the IT Service Desk (by phone, email, via AskUNE or in person) or the IT Client Services Team for desktop support, please spare us five minutes of your time and let...

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Tim over at IT is responsible for developing a new IT support model for on-campus students and he needs 6 participants (approx 1.5 hours) to give their feedback on what currently exists and what you’d...

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Martina over at the IT Helpdesk sent a message yesterday to say they now have a 1800 number for off campus students to use (toll free from landlines but check with your mobile provider). 1800...

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IT: AARNet fix tomorrow from 7.30am

April 4, 2011 | 0 Comments

Tomorrow morning (Tuesday 5th April) IT staff will be performing some work to restore our connection to AARNet to its proper state following the outage yesterday. This work will commence at 7:30 am and is...

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If you’re on campus you’ll probably be bringing your laptop, iPad or smartphone so you’ll need instructions to get onto the UNE network. And if you staying in college make sure you bring an ethernet...

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Tomorrow (Wednesday Sept 22 from 2pm) the posse over at IT with the help of a couple of external consultants are running a focus group to improve the Helpdesk’s services to students and we’re looking...

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In accordance with the ITD’s scheduled maintenance window plan, the next maintenance event is a full day outage on Saturday the 4th September 2010. ITD will be performing maintenance work between 6am and approximately 5pm...

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As I’m sure you’re aware, it’s been a difficult semester for us IT-wise. Earlier this week I was called into a meeting with the Consultants who’ve been engaged by the Uni to get to the...

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Martina over at the IT Helpdesk just emailed to say there’s a scam email doing the rounds, here’s the detail:...

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I just had a chat with Michael at the IT Helpdesk about a student who was having trouble accessing MyUNE and her online learning materials … if you’re in that situation, here’s a list of...

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This afternoon a new student called the Student Centre and wanted to know what internet plan to go on to complete their studies online through UNE. It got me thinking, so I dropped into see...

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