COMPLAINTS: New student policy; Service Quality Unit (SQU)

From Professor Graham Webb, Acting Vice-Chancellor and CEO:
“At its meeting on 14 September, the University Council agreed to the implementation of a new policy that provides a single point for referral, investigation of and response to, formal complaints by students.
This policy is available at: http://www.une.edu.au/policies/pdf/student-complaint-handling-and-resolution-policy.pdf.

UNEG: Find out what’s happening via the blog

With the recent election, the new Undergrad Association now has a blog to pass info onto its’ members (http://blog.une.edu.au/uneginc/) - check it out and tell them what you want to see/need/want to change! Go ahead and bookmark it.

EXAMS: Workshops ‘Gearing Up for Exams’; on campus only

From Annette at Student Assist: “The word “exam” unfortunately can conjure up a sense of dread or fear in people. Many students convince themselves that exams are something to be feared: that exams are an ordeal to be endured and hopefully survived; that one emerges at the other end of an exam breathing a sigh [...]

EXAMS: more podcasts on getting better marks; avoid pulling allnighters!

We know a bunch of you have been listening to the podcasts we posted last week and getting the most out of your exams and thanks to Crystal from Dixson Library here’s a whole bunch more …

EXAMS: tips on dealing with and preparing for the big moment

Rose from the Academic Skills Office pointed us towards a couple of fact sheets this week to help students prepare for and deal with exams - they’re definately worth checking out so have a look at the links below:
Dealing With Exams / Preparing for Exams
Students can also book a one on one consultation with ASO [...]

DIXSON LIBRARY: Give feedback; go into the draw to win an iPod

Dixson Library wants students to give them feedback on their services so here’s your opportunity to let them know exactly what you need (oh yeah, you also go into the draw to win an Ipod).
Follow this link to the online survey (it should only take you 10 minutes or so).

BOOKSHOP: Moving to new space underneath Bistro; contact details during the move

The United Campus Bookshop is moving into a new space underneath the Bistro (where Services UNE were located) so you can expect a bit of downtime over the next week or so (they’re trying to keep the impact on students to a minimum). Here’s the full details:

VCSLP: Looking for a fantastic opportunity for personal and professional development?

Vice-Chancellor’s Student Leadership Program (VCSLP) - an on-campus personal and professional development opportunity for students.

EXAMS: Strategies to excel (podcast)

Here’s the first in our series dealing with getting better results from your exams. Cameron & Crystal at Dixson Library pointed us towards a couple of podcasts from RMIT dealing with strategies to prepare for exams, organising yourself and your study to approach exams calmly and collectedly.
Here’s Part 1 & Part 2

INTENSIVE SCHOOL: finding food on campus this weekend …

Just a quick reminder that if you’re on campus for an Intensive School this weekend (Sept 19 & 20), your best bet for decent food and coffee is the Booloominbah Restaurant which will open from 8.30am to 2pm on Saturday & Sunday.

TIP: Work out your learning style for better results …

The Student Support Team is going to kick of a special ‘Get Ready for Exams‘ series of posts on the site next week but just to get us started we thought we’d point you towards a great article on blog site Unclutterer.com (via Lifehacker.com).
“When you read a book or newspaper article, do you instantly commit [...]

GRADUATION: Video update # 2; get your forms in by Sept 22

This week Ed from the Student Support Team caught up with Steve who manages the Graduation process for a quick update.
Remember folks, if you think you’re graduating in October check your UNE email account for details and if you need more information log a question via AskUNE, call the Student Centre on 02 6773 4444 [...]

INTENSIVE SCHOOL: Reception on tonight; Thurs Sept 17

If you’re on campus today get along to the Bistro from 4.30pm this evening … and have some fun!

IT OUTAGE: Sat Sept 19; system upgrades & maintenance …

In accordance with the ITD’s scheduled maintenance window plan, the next maintenance event will occur on Saturday 19th September 2009. ITD will be performing maintenance work between 6:00am and 12noon and as a result of this:

WRITING FOR SUCCESS: Intensive school workshops

Free writing workshops for external students who will be on campus during the intensive school period.