We are currently experiencing problems VLE systems: esubmission, turnitin, tlcadmin and the staff/student portal feeds. To resolve these problems will require an urgent restart at approximately 11am, all system should be back online within 15 minutes.
Apologies for any inconvenience caused.
We are currently experiencing problems with access to the Sakai system via MyUNE and for some users the UNEOnline units column or Sakai icons are missing.
Sakai is up and running and can be accessed directly at http://sakai.une.edu.au
We are working on the problem and are hoping to have this resolved soon.
On Monday, 14th September UNE will upgrade its user registration system (the system that handles usernames and passwords). The upgrade is expected to be completed by lunchtime Tuesday, 15th September and during the upgrade the following services may become unavailable for short periods during the upgrade
If you do experience problems during this period, please try again at a later point,
If you issue is not resolved by Tuesday afternoon, please contact the IT Service Desk via AskUNE, by email (servicedesk@une.edu.au) or at 67735000.
We are currently experiencing problems with our Exchange mailserver. This problem will affect staff in general staff areas and a small number of users in academic areas. Student mail is NOT affected.
We are currently restarting the system and hope to have full service restored soon.
Apologies for the inconvenience caused.
On Thursday (10th September) ITD will be upgrading part of the Virtual Learning Environment (VLE). These upgrades will include changes to eSubmission and the Site Profile of your online units. To carry out the upgrades, systems will be unavailable for one hour between 7am and 8am on Thursday morning.
The upgrade will result in the following enhancements and fixes:
Message of the Day
The editor has been incorporated into the Site Profile. This will remove the failures currently being experienced. After the upgrade the editor can be accessed in the same way as previously or additionally (and preferably) through the Site Profile for each unit.
Class List
A ‘compiled’ class list of all the students in a unit will be available from the Site Profile. This will contain a list of all students separated by offering and will include their full name and email address.
Coversheets
Coversheets for assignments will be available from the grades page for coordinators to download and print if they need them, or wish to return an assignment that doesn’t have one using TLC’s dispatch area.
Auto Return Recording
If you use the file feedback area in eSubmission, you can now mark the assignment as returned via eSubmission with no extra steps or clicks.
Non-Standard Offerings
Special student groups (Callista “offerings”) - such as adjusted credit point offerings - can now be included in units through the search in the Site Profile of a units. This fixes issues with PREX-6 and PREX-24 type offerings.
Single Unit Re-enroll through the IT Service Desk
If you are having enrollment issues with your unit and students have not been added/removed automatically, you can request that your unit is re-enrolled (within 15 minutes) through the UNEOnline Service Desk (uneonline@une.edu.au, via AskUNE or x3396).
Improved Student View in eSubmission
Student will now have access to two different views in eSubmission to access their assignments. A shorter, more condensed “list view” has been added to the current “detailed view” and gives students access to their submission details in a table style.
Hi All
ITD experienced a hardware failure in one of our server rooms today at approx 11:20am, this was attended to immediately and all systems affected have been brought back online.
If you continue to experience problems, please contact the IT Service desk on helpdesk@une.edu.au or on x5000
Regards,
Anthony Stewart
Networks and Communications Group
Dear colleagues,
We are currently experiencing problems with our main Windows file server, Barney. Earlier issues with the server have been partially resolved but more work is required to restore full functionality.
Currently, you may experience problems mapping to Barney file shares or accessing applications that rely on the Windows file system (such as the Trim Records Management System).
At 5.00pm today, we will take Barney offline to complete the repair work and expect the system to be fully operational again later on this evening.
In the meantime, we apologise for the inconvenience the problem is causing.
In accordance with the ITD’s scheduled maintenance window plan, the next maintenance event will occur on Saturday 22nd August 2009.
ITD will be performing maintenance work between 6:00am and 12noon and as a result of this:
1. Access to all University services from outside the campus will be unavailable between 6am and 7:30am.
2. Access to email will be unavailable between 6:00am and 7:30 am. NOTE:- No email will be lost as a result of the activity.
3. There will be minor disruptions to all services including the internet throughout the morning. The nature of these minor disruptions is due to individual systems being updated and restarted throughout the maintenance window.
This event is one of a regular schedule of maintenance windows during which essential upgrades and maintenance improvements will be applied to University systems. A schedule of maintenance windows for 2009 has been circulated for commend and will be finalised shortly.
Schedule times may vary to cater for important events such as residential schools and notices regarding the schedule of maintenance windows will be posted on the this ITD Services Announcements web page before each scheduled window.
Should you require any further information or wish to provide feedback in anyway please contact the Service Desk team on 02 6773 5000 or via AskUNE.
We thank you for your co-operation and apologise for any inconvenience caused.
This issue has now been resolved.
We are currently experiencing problems with the server hosting the User Registration system. Unfortunately, new account registrations as well as password resets on UNE accounts are currently unavailable.
We are working on the issue and are hoping to have it resolved soon.
Apologies for any inconvenience caused.
FMS wish to advise that there will be some minor inconvenience due to works being undertaken:
Location(s): Central area of the Academic Campus including but not limited to the follwoing buildings: C015, C017, C018, S011, N005
Issue: Minor inconvenience and loss of IT and phone services
Reason: Construction work being undertaken in the UCB refurbishment
Date(s): Tuesday 4th August 2009
Time(s): 7:45am - 8:00am
Contact Name: Brad Nixon (Project Manager)
Contact Phone: ext 2320
