Archive for the 'ITD Announcements' Category

Update: Wednesday, 9th May

We are still working on the issue. Please remember that the TII self-check is optional and you can submit your assignment without doing a self-check first.

However, if you do want to check, the old TII self-check in our previous submission system is still available at http://tlcadmin.une.edu.au/esubmission/check and can be used as an alternative.

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Update: Monday, 7th May. The problem remains unresolved. We are still working on the issue.

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There is an ongoing problem with accessing TurnItIn self-check (student) reports.

We hope to have this issue resolved as soon as possible.

Apologies for the inconvenience.

Another phishing / scam message has been received by a number of email users at UNE. This is not a genuine email from UNE – please ignore and delete the message if you receive one.

Example message below:

From: [address] On Behalf Of Webmail System Administrator
Sent: Saturday, 14 April 2012 2:13 PM
Subject: WARNING !!! Mailbox Re-validation
Importance: Low

Dear Colleagues and Students,

ITD will be performing maintenance on University systems and services next Saturday the 14th April 2012.

The half-day maintenance will commence from 6am and will complete by midday, as a result, a number of systems and services will be unavailable during this period. We are aware that over 30 intensive schools will be in progress on this day and have scheduled work to keep disruptions to teaching at a minimum.

• As network switches are rebooted to install updates, there will be very brief localised network interruptions.
• There will be brief outages for some UNE systems throughout the morning (with limited impact on intensive school activity)
• Moodle / Learning Studio or the UNE website (including OLA and OLE) will NOT be affected and will remain available

This event is one of ITD’s scheduled maintenance windows, during which essential work is carried out to enhance and improve University systems. The schedule of maintenance windows for 2012 is  on the ITD website (http://www.une.edu.au/it-services/policies/ ).  Please check these dates before planning any events that may require I.T. services or support.

Service Desk support will be available between 10am and 6pm on the day – please contact the IT Service Desk by email (servicedesk@une.edu.au) or by phone (02 6773 5000 or 1800 763 040).

ITD will be performing some necessary maintenance from midnight, Friday 23 March, to fix some recent issues with Moodle. This maintenance should not last more than 30 minutes. Some students may be logged out of Moodle while this maintenance is occurring. Affected students will be able to log back in immediately and continue their work.

ITD will be performing maintenance on University systems and services this Saturday the 10th March 2012

The half-day maintenance will commence from 6am and will complete by midday, as a result, a number of systems and services will be unavailable during this period.

For all Students

• There will be brief outages for some UNE systems throughout the morning.
• The old media server (with lecture audio of previous teaching years) will be unavailable during most of the morning – current lecture audio will not be affected.
• Moodle / Learning Studio will NOT be affected and will remain available.

For Staff and on-campus students

• On-campus network will be unavailable periodically for brief periods during the morning
• Various systems will be unavailable for brief periods during the morning

·          This event is one of ITD’s scheduled maintenance windows, during which essential work is carried out to enhance and improve University systems. The schedule of maintenance windows for 2012 is  on the ITD website (http://www.une.edu.au/it-services/policies/ ).  Please check these dates before planning any events that may require I.T. services or support.

Schedule times may vary to cater for important events, such as, residential schools – Notices regarding the schedule of maintenance windows will be posted on the ITD Services Announcements web page before each scheduled window.

Please check the ITD service announcements web page regularly for information relating to ITD services interruptions and planned events. http://blog.une.edu.au/serviceannounce/category/itd-announcements/

UNE’s voicemail system in currently offline – no voicemail can be left or accessed.

We are investigating the problem at the moment and will post more information as it becomes available.

Update, 21st February: This problem has now been resolved.

We are currently experiencing problems with Moodle (both via MyUNE and directly from http://moodle.une.edu.au) – the system is under heavy load at the moment and slow to respond.

If you don’t have a MyUNE icon, please try to access Moodle directly at http://moodle.une.edu.au. Please be aware that pages will be slow to load and be patient. If you do not need to access your units right now, try again later.

We are working on the issue and are hoping to have it resolved soon.

The UNEweb Content Management System is running again. If you are having problems, please refresh your browser before contacting the Service Desk.

Thank you again for your patience.

The UNEweb Content Management System is currently down. We are working on the problem.

Thank you for your patience.

Update 12th February 2012: The scheduled maintenance is now completed – apologies for the delay in getting systems back up and running. If you are still experiencing problems logging into any IT system, please contact the IT Service Desk by emailing servicedesk@une.edu.au.

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ITD will be performing maintenance on University systems and services this Saturday the 11th February 2012

The maintenance will commence from 6am and will complete by 6pm, as a result, a number of systems and services will be unavailable during this period.

For all Students

• Due to network maintenance, access to Moodle, Online Admission, Online Enrolment and other UNE websites will be unavailable for at least three hours during the early morning. For the later part  of the day, however, all UNE web services will be available.

For Staff and on-campus students

• On-campus network will be unavailable periodically for at least three hours during the morning and the for further brief periods during the day.
• Printing will be unavailable for a brief period during the day
• Exchange (staff) email will be unavailable for periods during the day.

This event is one of ITD’s scheduled maintenance windows, during which essential work is carried out to enhance and improve University systems. The schedule of maintenance windows for 2012 is  on the ITD website (http://www.une.edu.au/it-services/policies/ ).  Please check these dates before planning any events that may require I.T. services or support.

Schedule times may vary to cater for important events, such as, residential schools – Notices regarding the schedule of maintenance windows will be posted on the ITD Services Announcements web page before each scheduled window.

Please check the ITD service announcements web page regularly for information relating to ITD services interruptions and planned events. http://blog.une.edu.au/serviceannounce/category/itd-announcements/