The University of New England along with most universities in Australia and New Zealand is participating in a benchmarking exercise for IT service quality.

I would like to invite you to participate in the benchmarking by completing a short survey about your experiences with our IT Customer Service Teams.

To provide confidentiality, the survey is being conducted by Systems Thinking, an external organisation who perform this function across the University sector.

Not only will your feedback help us understand how well our current services are meeting your needs and identify areas requiring improvement, it will enable us to benchmark our service standard against other universities.

The survey should take less than 10 minutes to complete. All responses will be treated confidentially and the University of New England will not be able to identify your name with your responses.

The survey will be open from Monday, 4th August 2014 to Sunday, 23 August 2014.  You will receive an email from Systems Thinking inviting you to participate on the first day of the survey.

Thank you in advance for your feedback.

If you are concerned about the legitimacy of this email, please contact Martina Linnemann (Service Delivery Manager, ITD on x 5032 or mlinnema@une.edu.au) for more information.