Archive for October, 2011

FMS wish to advise that there will be an interruption to the following services due to works being undertaken:

F.M.S. wish to advise that there will be an interruption to the following service due to works being undertaken:

Please be advised that between the hours of 2-4pm Saturday we had an unexpected IT outage effecting the following systems:

• Microsoft Exchange (staff email)
• myUnits and Services (myStudy tab in myUNE)
• myLibrary

These issues have been resolved, and all services are operational once more.

If you are still experiencing trouble connecting, please clear the cache in your web browser and try again.  You can also access Moodle via the direct link: http://moodle.une.edu.au

As always, you can contact the IT Service Desk on (02) 6773 5000 or servicedesk@une.edu.au for further assistance.

F.M.S. wish to advise that there will be a closure of area due to the following works being undertaken:

ITD will be performing maintenance on University systems and services this Saturday the 15th of October 2011.

The maintenance will commence from 6am and will complete by 1:00pm, as a result, a number of systems and services will be unavailable during this period.

For Students:

· All Students – ITD provided Teaching and Learning systems and University websites and email may be unavailable from 6:00am for a minimum of 3 hours.

· All Students –Moodle will be unavailable from 6:00am for a minimum of 3 hours

· On-campus students – ITD are performing upgrades across our phone and data network

1. There will be a disruption to phone services in the colleges during the morning from 6:00am.

2. Internet and network connectivity may be disrupted or unavailable between 6:00am and 1pm

3. on-campus wireless network may be periodically unavailable from 8:00am for a minimum of 1 hour

For Staff:

· Access to all major database systems will be disrupted from 6:00am, for a minimum of 3hours.

· ITD are performing upgrades across our phone and data network

1. Internet and network connectivity may be disrupted or unavailable between 6:00am and 1pm

2. on-campus wireless network may be periodically unavailable from 8:00am for a minimum of 1 hour

· If you are working on Saturday, there will be  a number of systems which are intermittently unavailable.

· Staff email, MFD printing, photocopying and scanning  and other staff services will experience interruptions during the outage as we perform maintenance on our servers.

· The on-campus wireless network will be periodically unavailable from 8:00am for a minimum of 1 hour

This event is one of ITD’s scheduled maintenance windows, during which essential work is carried out to enhance and improve University systems. The schedule of maintenance windows for 2011 is  on the ITD website (http://www.une.edu.au/it-services/policies/ ).  Please check these dates before planning any events that may require I.T. services or support.

Should you require any further information or wish to provide feedback in anyway please contact the Service Desk team on 02 6773 5000 or via servicedesk@une.edu.au.

We had reports from students of problems connecting to UNE pages from Telstra USB Next G modems (USB sticks / dongles).

We have spoken to Telstra and they have been able to replicate the problem and have confirmed that the problem is at their end – it is now with Telstra 3rd level support and is being looked at by Telstra.

If you are using a Telstra USB modem, you might not be able to connect to UNE pages (amongst other pages) at the moment – please, if you can, use an alternative connection for now (wired or other wireless).