Archive for October, 2008

Facilities Management Services (FMS) wish to advise that there will be an interuption to the following service due to works being undertaken: 

Location: 1st Year Bio Science Building (s003)

 Issue:  Temporary power outage

 Reason:  Install Electricity Meters

Date: Wednesday 22 October 2008

Time: 7.00am to 9.00am

Contact Name:  Colin Barry (Energy Manager Officer) 

Contact Number: ext 2261

We are currently experiencing problems with our phone systems and two of our main numbers (67734444 - Student Centre and 67735000 - IT Service Desk) are not available. Cancelling redirects and accessing voicemails are also not working.

If you need to contact the Service Desk or the Student Centre, please call the University switchboard on 67733333 and ask to be put through.

THIS ISSUE IS NOW RESOLVED

Due to a technology upgrade, our internet link to Sydney will be unavailable on Friday 17  October 2008  between 22:00 and midnight for about 30 minutes. During that time, internet access will not be available and access to our UNE website from off-campus will be slow.

Apologies for any inconvenience caused.

Facilities Management Services (FMS) wish to advise that there will be an interruption to the following services due to works being undertaken:Location: All Academic areas  Issue:  Contractors moving through buildings Reason:  Mechanical Ventilation System Filter CleaningDate:  Monday 20^th & Tuesday 21^st October 2008Time:  All dayContact Name:  Graham Harland (Mechanical/Electrical/Refrigeration Coordinator)Contact Number: ext 3103 

Facilities Management Services (FMS) wish to advise that there will be an interruption to the following services due to works being undertaken:

Location: Milton Building (E06) & Yarm Gwanga (C019)  

 Issue:  Power Shut down

 Reason:  To disconnect power from the old SHES Buildings

(Please note:  Computers and Servers are to be managed accordingly)

Date:   Saturday 18th October 2008

Time:  All day

Contact Name:  Michael Fittler (Project Manager)

Contact Number: ext 3694

Facilities Management Services (FMS) wish to advise that there will be an interruption to the following services due to works being undertaken:

Location: Ground Floor Growth Cabinet Room in the Botany Building (S002) 

 Issue:  Temporary disruption to power

 Reason:  Upgrade to Switchboard

Date:  Friday 17th and Saturday 18th October 2008

Time:  All day

Contact Name:  Graham Harland (Mechanical/Electrical/Refrigeration Coordinator)

Contact Number: ext 3103

Dear Students and Colleagues,

The next planned maintenance event for IT infrastructure and services occurs on Saturday 18^th October 2008.   This is a quarterly shutdown and will involve all systems, networks, and services.

This event is one of a regular maintenance schedule, publicised earlier in the year, during which essential upgrades and maintenance improvements will be applied to University systems.

The schedule includes a major full day outage every quarter and a shorter outage every month. These are scheduled to take place on the third Saturday every month and quarterly in January, April, July and October.  Given sufficient advance notice, times may be varied to cater for important events such as residential schools.  Notices and updates regarding the activities to occur during the maintenance windows are posted on the ITD Services Announcements web page before each scheduled window.

Please check the ITD service announcements web page regularly for information relating to ITD services and events.

To reiterate, during this scheduled maintenance window ALL web based and network services, including the UNE web site, UNEOnline units, access to external web sites from on-campus computers, and email will be unavailable.

Time – 6:00am to 5:00 pm

Date – Saturday 18^th October 2008

Should you require any further information or wish to provide feedback in anyway please contact the service desk team on 02 6773 5000 or via servicedesk@une.edu.au.

We thank you for your co-operation.

Angie Hendrick
Support Services Manager and Acting Director
Information Technology
University of New England
Armidale NSW 2351 Australia

The PABX phone system will be patched today (Wednesday, 8th October) to fix our daylight savings time.  This will result in the phone system being temporarily unavailable between 7 and 8 pm tonight

Due to recent changes in the Daylight Savings Time start dates for Australia, system restarts are required for several major environments to make sure they display time accurately. As these affect important systems such as assignment submission, they cannot be delayed till our next scheduled outage.

 ITD would like to advise that from tomorrow morning the following systems will be briefly restarted:

Blackboard and Sakai, the online teaching system

Uportal, the student entry page

Confluence, the staff wiki site

Archibus, the FMS planning site

Minor systems such as:

Eportfolio, eReserve, Student ID Card application, FMS Key manager, MFD credit system and the payments gateway, and the Courses and Units catalogue.

These systems will be restarted one after the other, so while the whole process may take an hour, each major system is expected to be down for no more then 10 minutes and minor ones less.

The outage will start at 7am, Friday the ^3rd of October 2008. Systems will be offline for no more than 10 minutes and the whole process will take approximately an hour.