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Archive for the 'ITD Support' Category

Don’t reveal your username or password

Thursday, February 5th, 2009

Spammers need computers from which to send out their gadzillions of spam emails. How do they do this?

Spammers are good social engineers. One tactic they use is to send out legitimate-looking emails to ISP customers, Corporations, and university staff and students with some urgent-sounding reason for the email recipient to email them their username and password. The spammers will then use this information to access mail servers (via something like UNE’s Webmail service) and spew forth their spam.

At UNE we will never send you an email requesting that you send us your username and password. If you receive such an email purporting to come from, or on behalf of, ITD at UNE, please delete immediately.

Update your details? it’s a scam

Monday, May 12th, 2008

An email has been sent to a number of UNE users asking them to update their details as part of the maintenance of UNE Online.

This email is a scam. Please do not respond to this email. UNE will never ask you to provide your username or password by email.

If you have responded to the email or have any concerns about it please contact the service desk on x5000 or

Today’s the day- the end of CDMA

Monday, April 28th, 2008

Today is the day Telstra will shut down the CDMA mobile network. Any CDMA phones must  be transferred urgently to avoid disconnection.

It’s taken two and a half years but tonight Telstra will pull the plug on the CDMA mobile network.  From midnight it will not be possible to make or receive calls over the CDMA network.

CDMA phones are not compatible with the replacement NextG network. Any individuals or schools with CDMA phones must replace them with NextG phones urgently to prevent disconnection. Any phone that is not transferred will cease working at midnight tonight and may be disconnected by Telstra.

A list of NextG mobile phones with costs and information on data plans is available on the Service Desk website at

Contact the Service Desk (x5000) or if you have questions about the CDMA shut down.

Backscatter explained

Wednesday, April 9th, 2008

When my mail box suddenly exploded I went looking for an explanation. What I discovered was backscatter – yet another way to get ‘spammed’

Yesterday my inbox went crazy. Within an hour I had more than 70 messages, all telling me I had sent undeliverable messages. At first I thought they were legit so I checked – but nothing suggested what they were. Desperate for an answer I asked UNE’s spam expert Gordon Smith. Turns out that what I had experienced was a wave of backscatter.

Backscatter works like this: A virus or spam source ‘forges’ an email so that the from address points to a mailserver that it wants to target. The aim is to try and target a mailserver that will send a DSN (Delivery Status Notification) plus attachments if an email can’t be delivered. Once the email is sent the targeted server gets flooded with bounced messages which can cause it to crash. The messages might also contain viruses so don’t open any attachments.

So what do you do if you’ve been backscattered? nothing. Just delete any emails and don’t open any attachments. Backscatter ‘attacks’ happen all the time and tend to come in waves so just keep deleting the messages until they stop.

Welcome to all new staff and students

Monday, February 25th, 2008

students-with-laptopgrainwe.jpgTo all new students and staff – a big welcome to UNE ! While uni might seem a little daunting at first – getting on top of IT stuff should be a snitch.

Your UNE username and password will become your key to accessing a range of services at UNE. It will identify you on the uni’s computer systems, allow access to MyUNE, email, the internet and other IT services.

It’s easy to register for a UNE username and password and you can even do it online. Simply go to and follow the instructions. You will need to have your student number handy and remember to enter your full name just as it appears on your enrolment.

If you have any problems getting a UNE username and password please visit the IT Service Desk (either in the library or the ground floor of the ITD building) for help.

Who is lurking in your workplace ?

Monday, February 18th, 2008

officeworkersforweb.jpgWith charging for internet access based on the number of people working in your area – you should be checking for lurkers.

ITD charges UNE departments $5 per month for internet access for staff. But it turns out that some areas have been paying for internet access for ‘phantom staff’, who are no longer at UNE.

It might not sound like much but a growing army of ‘phantom staff’ could end up becoming a significant cost. All area managers are encouraged to check staff lists and kill off any phantom workers.

Extended Service Desk hours for 2008

Friday, February 15th, 2008

servicedeskweb.jpgWith the Dixson Library’s new Learning Commons nearing completion, the Service Desk is pleased to announce extended hours for 2008.

Students can access the Service Desk between 8:30 and 7pm Monday – Thursdays and 8:30 to 5pm on Fridays during term. Service Desk staff will also be available between 1pm and 5pm on Saturdays and Sundays during term time and residential school periods. 

Outside of term times Service Desk staff will be available between 8:30 and 5pm Monday to Friday only. 

The Service Desk for UNE staff will be available between 8:30 and 5:30 Monday to Friday.

Once renovations to the Dixson Library are complete students will be able to access Service Desk staff in the Learning Commons on the Library ground floor. Both students and staff can continue to access the Service Desk on the ground floor of the ITD building.

Computer talk forum

Friday, February 1st, 2008

Here’s a new way to ask questions, raise issues or share tips – the Computer talk forum is now up and runningcomputer_talk.gif

Computer talk was launched this week by ITD Servicedesk staff to provide a forum for UNE staff and students to ask questions, raise issues and share tips on anything computing.

ITD Servicedesk staff will actively participate in the forum providing information and advice on problems and issues. To access the forum visit

You will need your UNE username and password to log in

Google Bookmarks

Tuesday, January 22nd, 2008

goslogo.pngContinuing our journey through all things Google we take a look at Google bookmarks.

Bookmarks are an important way of keeping track of favourite websites. But usually your bookmarks are stored on one computer so when you happen to be somewhere else – at uni for instance – you can’t access your bookmarks.

Google Bookmarks, like Yahoo bookmarks and others stores your bookmarks online so that you can access them no matter where you happen to be. You can also add labels or notes and  Google Bookmarks are searchable.

You can find more info on Google bookmarks at 

To access Google bookmarks go to Like other Google products it is free but requires you to sign up for a Google account.

Keep up to date with new blog

Tuesday, January 15th, 2008

UNE Service announcements is now a blog making it easy to access HR, FMS and ITD announcements

A new one stop shop for service announcements has just been created. The UNE Service announcements blog can be found at … 

The blog will carry regular updates from HR, FMS and ITD. You can also organise to get updates regularly by setting up an RSS feed of the site. Simply add to your list of RSS feeds.