It can be more than a wee bit stressful when you’re computer is having problems so I thought it would be a nice idea to introduce your friendly IT Service Desk staff.

The IT Service Desk is your first port of call if you’re having difficulty with computing at UNE. The Service Desk is physically located on the ground floor of the ITD building and there is also an IT Service Desk in the new learning commons on the ground floor of the Dixson library.

IT Service Desk staff can be difficult to track down due to the fact that they’re a little bit shy and quite a lot busy. Today was so busy in fact that I was only able to track down three. Nevertheless here they are….

Fahad Talib (right) is not only a service desk superhero but is also a student (Comm/law). Fahid does lots of late shifts over at the new learning commons IT service desk in the library.

 

Jen Mitchell (here on the left) is also spending a lot of time at the new learning commons IT Service Desk in the Dixson library and with loads of new students to help out - Jen is flat out.

And last but by no means least, back at base (but very often in the library too) is Mike Hillard (Just down there - yep that’s him).

This year the Service Desk hours have been extended. That means that students can now get IT support between 8:30 am and 7:00pm Monday-Friday during term time. The IT Service Desk is also staffed on Saturday afternoon (1-5pm) and Sunday afternoons (1-5pm)

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