This year has bee a big one for reflecting on how UNE manages the provision of IT services. An IT sub-plan was prepared earlier in the year and an external review into IT at UNE was carried out by consultant Mike Rebbechi. Daniel Gooch, IT project manager will now look at the organisation of IT services throughout UNE and how some of the recommendations from these reviews might become a reality.
Daniel sees one of his main goals as changing the way in which the UNE community engages with IT “We should really be focusing on how to get more out of IT – it’s really something that should be enabling us to work more efficiently and be more creative.”
The external review into IT at UNE concluded that the provision of IT services at UNE was highly devolved and recommended a comprehensive audit of IT service provision and IT governance. Daniel Gooch explains “Having a devolved IT structure is not a problem but we do need to make sure that we are all working together and that services are being efficently provided to the university community.”
One idea that will be explored is a process driven approach to IT provision. “At the moment we really organise IT around the different business units which doesn’t allow for information sharing or smooth management of the various processes that are our core business.”
Daniel is also keen to identify areas in which UNE can excel by supporting innovation in IT. Through the provision of increased support for innovation UNE will seek to enhance its reputation for smart use of IT technology in teaching and learning.
Daniel will spend the next few months considering the various recommendations and translating them into concrete outcomes for UNE. You can view the progress of this project and get involved by visiting www.une.edu.au/it-services/strategy