Guaranteed response times and flexible pricing are features of new onsite desktop support contracts. 

The recent tender process for the provision of onsite desktop support was highly successful with three suppliers signing contracts to supply desktop support services to UNE.

Armidale IT, Mac 1 and Allcom Networks will take on the task of setting up, maintaining and troubleshooting computer problems that cannot be resolved over the phone at your desk. The contracts negotiated by ITD cover a range of core services including setting up new machines, installing software and peripherals, troubleshooting and arranging repairs.

Flexible pricing allows users to pay per machine or by the hour.  Individual areas are able to negotiate directly with any of the three suppliers for the supply of ongoing or one-off support services. It will also be possible to call the Service Desk and request “ad-hoc” onsite support. The Service Desk will then negotiate with one of the suppliers in order to organize a service technician to come to your desk.  

Martina Linnemann, Client Support Manager has been overseeing the tender process.  “We are now in the process of talking to representatives of the different areas to discuss the contracts and work out how it might work for different areas within the University.” 

For further information on arrangements for onsite desktop support contact Martina Linnemann mlinnema@une.edu.au

This entry was posted on Tuesday, July 31st, 2007 at 1:47 pm and is filed under ITD News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.