A tendering process is underway to identify vendors who can supply on-site desktop support to the university. In the meantime desktop support is still available.

ITD is keen to ensure that all staff at UNE have access to on-site desktop support. A tendering process has commenced to find vendor(s) who can provide this support. That process is due to be completed by late June and will result in a contract with one or more vendors for these services.

In the meantime the IT Service Desk has made arrangements with two local suppliers for the provision of on-site desk-top support (such as troubleshooting, installation of new software, set up of new computers etc.)

If you have require assistance, please contact the IT Service Desk on x5000 or by email servicedesk@une.edu.au If the problem cannot be resolve over the phone, the IT Service Desk will organise a supplier to come to your desk to resolve your problem. Please note that you will need to pay the vendor charges for this service and a cost code is required at the time of placing your request.

If you are in the Arts/Science faculty, the existing arrangements for services with Armidale IT has been extended to cover the period until the tender is completed.  Please follow your normal process for organising desktop support.

This entry was posted on Thursday, May 24th, 2007 at 2:18 pm and is filed under ITD Support. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.