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Archive for April, 2007

Apple Maintenance licenses

Tuesday, April 24th, 2007

apple-logo.jpgApple Maintenance licenses are now available for any UNE owned computer.

The Apple Maintenance program is a software subscription program for Mac computers owned by UNE. The program provides automatic software upgrades until July 2009. This will include the release of OS 10.5 (Leopard).

The cost of the license is $150 – just visit the service desk (with an ITJ and your computers’ serial number)

Wanted: Old Phones

Tuesday, April 24th, 2007

ITD will pick up your old phones and put them to good use old_phone.jpgthroughout the University.

Many of the University’s old analogue phone lines have recently been replaced with digital lines. When this happens the analogue handset becomes redundant and is replaced with a digital handset.

The analogue handset cannot be used on a digital line but ITD keeps a pool of analogue handsets to provide to departments free of charge as spares or when setting up new analogue lines.

ITD’s stock of analogue phones is running low. If you have spare analogue handsets in your department please consider returning them to ITD. They will be gratefully received and put to good use throughout the university.

To arrange to have old handsets collected simply phone the service desk on ext. 5000 or email

ITD User Forum

Tuesday, April 24th, 2007

The ITD User forum is back.  Come along and find out what’s happening, ask questions, have your say and find out how to make IT work for you.

This year has seen some significant changes to IT services at UNE with some exciting new projects completed and more on the way. The ITD user forum will give you a behind-the-scenes look at ITD’s current projects plus the chance to hear about the issues that affect you.

The program for the ITD User forum is still being developed, so if there’s something you would like to hear about, just let us know by sending a comment to this blog.

The ITD User forum will be held on Thursday 10th May 1-2 pm in the Lewis lecture theatre.

Hope to see you there!

Watch your downloads

Tuesday, April 24th, 2007

Avoid a bill for excess downloads by keeping tabs on your internet usage.mouse.jpg

ITD provides all undergraduate UNE students with a generous internet download quota of 3 Gigabytes/month. All students living in colleges have an additional 1 Gigabyte/ month. This will be more than enough for academic and most private use, but students using sites like YouTube or other sites with high multimedia content can find themselves exceeding these quotas. So far ITD has not charged for excess downloads but starting this month students will be charged for excess downloads.

If you are unsure about your download quota or whether you have exceeded your limit, you can find out by going to:

If you do exceed your quota, additional downloads will be charged at $7 + GST per GB or part thereof. You will receive an email outlining details of the amount you owe plus details of how to pay. If we receive payment your internet usage will continue as normal. If however, no payment is received, ITD will disable your internet access to external (i.e. non-UNE) sites until payment is received.

UNE’s internet charging policy can be found at:

Please contact the Service Desk on ext. 5000 if you have any questions regarding your  internet quota.


Vary your enrolment with MyUNE

Tuesday, April 24th, 2007

wireless_kids1.jpgIt’s that time of year when you may find yourself wanting to vary your enrolment. Now MyUNE provides a flexible and convenient way to make changes online.MyUNE is constantly being developed and can now be used for enrolment variations. The MyInfo tab allows you to change personal information such as your name, address and of course, your enrolment. You can make changes to your enrolment for Semester 1 or 2, 2007.Before making changes to your units please be sure to check with the Student Centre that your proposed changes meet your degree requirements. You should be sure to check cut off dates to avoid financial and academic penalties at You can also find general information about cut off dates and allowed changes at:

Remember if in doubt about any changes to your enrolment please see Student Centre staff before making any changes on MyUNE. You can contact the Student Centre by email or by phone: 61 2 6773 4444

Student software offer

Tuesday, April 24th, 2007

notcheatingphoto.jpgIf you’re looking for a software upgrade you might be interested in Microsoft’s latest offer to Australian university students.

You can purchase Microsoft Office Ultimate 2007 for one year for $25 or a lifetime licence for $75

Microsoft® Office Ultimate 2007 includes the following applications: Access™ 2007, Excel® 2007,InfoPath® 2007,Groove 2007,OneNote® 2007, Outlook® 2007 with Business Contact Manager*, PowerPoint® 2007, Publisher 2007, Word 2007.

To take advantage of the offer you must be a currently enrolled student. To run the software you’ll need a PC with either Windows XP SP2 or Windows Vista. You will  need to order and pay for the software online (credit cards only) and then you can either download the software or pick up a CD from the IT Service Desk. Microsoft will send the installation key to your UNE email address.

Remember: If you’re planning to download the software remember it’s over 500 MB!!!
ITD would like to stress that this is an offer made by Microsoft not UNE and that students are responsible for the purchase and installation of this software.
To find out more or to order software go to

Introducing RSS

Tuesday, April 24th, 2007

rsstitle.jpgTake a moment to think about the different web content you regularly use; news, blogs, searches, favourite sites and more… As you’ve no doubt discovered, checking for new content on a large number of sites can quickly become very time consuming. Wouldn’t it be great if you could get new information from all your favourite sites to come to you? Well using RSS feeds you can.

RSS feeds are fast becoming a standard way of distributing content on the web. RSS stands for Really Simple Syndication and is a way of enabling your computer to automatically search nominated sites for updated content. So you can have the latest information without spending hours searching for it.

What kind of content can I get?

You can get a variety of content via RSS feeds. Blogs and news updates commonly provide RSS feeds but many websites and search engines now include an option for an RSS feed. In fact any reularly updated content including podcasts, blogs, video blogs (vlogs)  and some websites offer RSS feeds. Just look for the little orange icon that indicates a feed is offered. rss.gif

At UNE, blogs  the UNE news service and forums ( provide RSS feeds. RSS feeds are set to become a more common means of accessing content at UNE.

How does it work?

You will need an RSS reader to enable your computer to ‘pull’ content to your computer. RSS readers are sometimes called news aggregators or just aggregators. Many web browsers such as Firefox (Mac and PC) and Safari (Mac) come with aggregators built in. RSS readers are also available as simple programs that collect, read and organise the content made available in RSS feeds. Recently portal sites and search engines such as Google have begun to incorporate RSS readers making it easy to access content on any computer.

If you want to download a reader there are lots to choose from and many are free. Readers are easy to find but here are a couple of links to reader lists:

Once you’ve chosen a reader you can subscribe to the feeds you are interested in. It’s a bit like subscribing to a magazine – once yo’ve subscribed, your RSS reader will automatically check for new content from those sites. Information is provided in headline form allowing you to follow up on only the content that interests you.

Virus alert

Tuesday, April 24th, 2007

Prime Minister John Howard survives a heart attack

You may receive an email claiming that Prime Minister John Howard has survived a heart attack. This email is a hoax and contains a virus. The email appears to be a news story with a link to the Australian newspaper. Clicking on the link will start a download of a spyware/Trojan program to your computer.

Antivirus software such as McAfee (used on all UNE computers) will recognise the threat and block download of the spyware. However there is always a delay between the appearance of virus emails and the creation of protective anti-virus updates.

As a general precaution do NOT open any unsolicited emails and do NOT click on any links or attachments.

Welcome to wireless

Tuesday, April 24th, 2007

wireless-thumb.jpgNow students and staff can connect to the UNE wireless network in key areas around campus as ITD launches phase one of the wireless role-out.What is the wireless network?

The wireless network allows computers to link up without the need for a physical connection i.e. a cable.

What this means is that it is possible for you to connect your computer to the UNE wireless network whenever you are in a wireless zone.

So when you’re in the library or having a coffee you can still access your email, documents and other applications.

How do I connect  to the wireless network?

Connecting to the wireless network is easy. All you need is a wireless enabled laptop and a UNE username and password.

Instructions for configuring your computer can be found at and printed instructions are available at the IT service desk (ground floor of the ITD building).

Where can I access the wireless network?

This is phase one in the roll-out of wireless at UNE. Eventually wireless will be available throughout the university but at the moment it is only available in key areas.

The library (ground floor), bistro and cafe area and nearby lawn are covered by the wireless network. The areas shaded green on the map indicate areas where wireless coverage is available. Signs will be posted to indicate areas covered by the wireless network.


Wireless security

Wireless networks offer tremendous flexibility but also represent a slightly increased security risk. It is important for the security of all users on the wireless network that simple steps are taken to ensure the security of the network.

Existing users will be required to change their password to connect to the wireless network.  A new password change system will ensure that the passwords chosen by UNE sers are secure. ITD recommends regularly changing your password as a means of protecting your electronic identity and the security of your files and emails.

Changing your password 

Staff and students can change their password by logging into myUNE. The account tab contains an option to change your password.  

Where can I go for more information/help? If you are having difficulty connecting to the wireless network please contact the staff at the ITD service desk. 

New Students – Welcome to ITD @ UNE

Tuesday, April 24th, 2007

o-week1.jpgHappy O-week and welcome to all new UNE students.  The first few weeks of university life can be a little daunting particularly all the administrative jobs that need to be done.

One of the most important things you need to do as a new student is to register for a UNE username and password. Your username and password will identify you on the university’s computer systems allowing access to myUNE, email, the internet and other IT services.

How do I get a username and password?

It’s easy to register for a username and password and it can be done entirely online. Simply go to  and follow the instructions. You will need to have  your student number handy and remember that when you are asked to enter your full name enter your name(s) as per your enrollment.

Once you have completed the online registration process you will have a username and password that you can use immediately.

ITD encourages students to change their password regularly to keep their documents and personal information secure. You can do this by visiting myUNE and using the account tab.